Survey Software Face Off
Customer Development and Research

Survey Software Face Off

Surveys might have their limitations when it comes to the finesse of psychological insights, yet they come handy when it comes to validating options, weighing factors or getting quick feedback from a large number of target customers. Creating forms and questionnaires online There are various online survey software products out there and I personally haven’t … Continue reading

PS: How (and Why) You Should Get in Touch With Your Users
Customer Development and Research

PS: How (and Why) You Should Get in Touch With Your Users

Even if paying close attention to quantitative data and user behavior trends is extremely important, qualitative feedback is what reveals what’s behind the numbers (the mind and soul of your customers, so to say). This blog post is a personal note and quick reminder on the importance of having ‘front door access’ to your users. … Continue reading

Survey from Scratch – Do-s and Don’t-s
Customer Development and Research / Customer Segmentation

Survey from Scratch – Do-s and Don’t-s

We’ve just finished a survey-based customer discovery process with a startup (working on a mobile payment app for smart phones). In the end, we were happy to manage a huge number of respondents (approx. 790 within about three weeks), so we were quite satisfied with it. On the other hand, I would still like to … Continue reading